We want to make sure you love your Shop Louee purchase. If your purchase is not right, please email with your order number. Your return must be sent back to us within 14 days of delivery. Returns outside of this period will not be accepted. 

Please make sure your item is in its original condition, unworn, with tags attached. Refunds will be processed via the same method of payment previously used to purchase the item. All refunds will be processed within 3-5 business days from the date the item is received by Shop Louee.

Please note that the original shipping costs are not refundable & the cost of the return shipping is the responsibility of the customer. 

Returns during sales 

When items are purchased on sale, they can only be returned for either a store credit or exchange. 

Faulty items 

We strive for well-made, high quality garments, however, should your garment arrive with a fault, we do sincerely apologise and will work quickly to resolve this for you. Please contact with the details of your concern.