Privacy Policy

Shop Louee is committed to providing quality services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

If you have any queries, please contact us at hello@shoplouee.com.

This Privacy Policy applies to www.shoplouee.com ("Site"). It details the type of personal information we collect from the Site, how we store or process personal information about you, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard your personal information and tell you how to contact us regarding our privacy practices. This applies only to the information we collect from the Site.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone numbers and payment details.

This Personal Information is obtained in many ways including correspondence by telephone, by email and via our website www.shoplouee.com. We collect this information for the primary purpose of providing our services to you, notify you of any promotional events, new products and sales, keep you up to date with general Shop Louee news and for re-targeting purposes. We do not rent, sell or disclose your Personal Information unless required or authorised by law.

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. An example of this may be with service providers or contractors working with Shop Louee. 

Advertising and Third Parties
We and/or our Third Party Provider use cookies, pixels and tags for advertising purposes and to gain customer insights. If you wish to opt-out of our targeted ads, please contact hello@shoplouee.com.

Third party service providers may also use cookies on your browsers for targeted advertising purposes. We have pixels and tags set up to assist with our advertising targeting and provide optimal browsing and shopping experiences. These pixels and tags are linked, but not limited, to third parties including Meta and Pinterest. 

Payment Security
Shop Louee has the Secure Sockets Layer (SSL) encryption across our website. This means that no data could be intercepted as it goes over the network. To ensure SSL is activated, look for the closed lock or unbroken key symbol next to our URL in the browser.  Whilst SSL encryption is used across the website, Shop Louee is not responsible for credit card fraud, unauthorised payments or damages. 

Security of Personal Information
We treat your Personal Information as strictly confidential. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. 

The personal information you submit directly to us will be stored by electronic means on Shopify and Klayvio.

Whilst we cannot ensure of guarantee that loss, misuse or alteration of information will never occur, we will use all reasonable efforts to prevent it. 

Submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via our Site whilst it is in transit over the internet and any such submission is at your own risk.

E-Commerce

Those who engage in transactions with us are asked to provide additional information, including, as necessary, the personal and financial information required to process the transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfil the purpose of your interaction with us.

We have third-party apps that allow us to offer e-commerce experiences like shipping (Shippit), marketing automation (Klaviyo) and pre-sale (Timesact) which are integrated and linked to the Site in order to complete your order with Shop Louee. 

Marketing Communication 
When you subscribe to our email mailing list, you are consenting to receive marketing material and Shop Louee news. You can unsubscribe at any time by clicking the unsubscribe link within our promotional emails, or by contacting us at hello@shoplouee.com.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it. If you wish to access your Personal Information, please contact us at hello@shoplouee.com.

Policy Updates
This Policy may change from time to time and we will work quickly to ensure our website version is the most up-to-date. 

If you would like to provide feedback or make a complaint, please contact shoplouee.com.

Privacy Enquiries
If you have any queries about our Privacy Policy please contact us at hello@shoplouee.com.